Shipping Policy

We dispatch our orders directly via our Karachi warehouse located in DHA.

Domestic Shipping

  • Standard Free Delivery – TCS (Tracked 4-6 working days).
  • Express Delivery – TCS Express (Tracked 1-4 working days). Please see checkout for cost information.

Failed Delivery

If the package cannot be delivered to the given shipping address due to absent cooperation of the customer (wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender at the customer’s expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received but Tracking Shows Delivered

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.

Returns & Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed through Online Banking, and our moderators will guide you with the necessary details.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us through our official social handles.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Return Shipping

To return your product, you will be required to ship your product to the address communicated to you via email.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • For returns, we recommend using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.